Shipping Times 

• Processing time is 1-2 weeks for U.S. and international orders.

• U.S. shipping is 1-4 business days.

• International shipping is 1-4+ weeks depending on customs.

• Any of the stated shipping times may be longer due to upcoming holidays.

• You will receive an email with tracking information once your order has shipped!

International Orders

• I can currently ship everywhere except Germany! If your country is not available at checkout, send me a message and I’d be glad to add it to the list.

• Refunds will not be issued if the package gets held up in customs, once the package ships it is out of my control.

• The customer is responsible for all import taxes.

• Shipping times may exceed a month depending on the destination.

Shipping Issues

• I am not responsible for any orders lost in the mail due to an insufficient address or any other situation that I am not directly in control of, and refunds will not be issued in those situations.

• If an order is “returned to sender” due to insufficient address, the customer must pay the cost of shipping to have it sent back out.

Refunds/Order Cancellations 

• Refunds will ONLY be issued if the incorrect item is sent. To receive a refund in this situation, I must be contacted with photographic proof of the mistake within 24 hours of the order being delivered. The item must then be sent back to me within a week and the refund will be issued once I receive it.

• Items may also be swapped out in the situation above (ex. a customer orders a piece in gold but gets sent silver, it may be swapped out if it is sent back within a week).

• I am not responsible for mistakes made/damages done by the customer or postal service and will not issue refunds in either of those situations.

• Refunds will not be issued if the package is lost in the mail.

• No order cancellations or returns.

Custom Orders/Preorders

• All my pieces are one of a kind, and I cannot completely remake them after they have sold! I can do my best to create a similar piece though, see my Customs page for more details.

• I do not accept preorders or holds without payment in order to give all my customers an equal chance at getting the piece they want.